Get a complete view of your business communications across all Mersal modules. Monitor message delivery, conversations, chatbot sessions, and automation performance from a single analytics dashboard.
Analyze performance by SMS, WhatsApp, chatbots, and other active services. Track volumes, engagement, statuses, failures, and trends to understand what’s working and optimize your communication strategy.
At Mersal, we believe in providing you with more than just a messaging platform – we offer a complete communication experience tailored to your needs. Our innovative service goes beyond traditional messaging, enabling you to request specific web pages to be seamlessly included in your SMS messages. This feature allows you to share valuable content, direct customers to targeted resources, or provide instant access to essential information, enhancing the way you connect and engage. With Mersal, your messages become more interactive, impactful, and aligned with your business goals, taking your customer interactions to the next level
Mersal is an all-in-one communication platform that helps businesses connect with customers using SMS, WhatsApp Business API, chatbots, and smart links — all managed from one dashboard with unified analytics and reporting.
Billing depends on the channel: SMS is charged through the Mersal wallet, while WhatsApp messaging fees are billed directly by Meta to your payment method connected during onboarding.
Mersal provides SMS campaigns and automations, WhatsApp Business API onboarding and messaging, chatbot automation, smart links (trackable short links), contact management, and analytics — all from one platform.
Yes, Mersal is a Meta Tech Provider that enables businesses to onboard to the WhatsApp Business Platform using Meta’s official flow, then manage templates, messaging, and replies from the Mersal dashboard.
Registration happens through Meta’s official embedded onboarding. You connect your Meta Business account, add your WhatsApp Business account/number, complete verification steps, and connect your payment method in Meta so Meta can bill your WhatsApp usage directly.
Yes — you can use a number you already own, as long as you can receive the verification code (OTP) during onboarding.
WhatsApp pricing is set by Meta and charged per delivered message, based on the recipient’s country and the message category (Marketing, Utility, Authentication, Service).
During onboarding, you connect your own payment method in Meta, and Meta bills your WhatsApp usage directly.
Mersal adds no markup on Meta WhatsApp fees — and you can track usage and cost breakdowns in reports.
SMS registration is completed inside Mersal. Once your account is activated, you can request sender IDs (if needed), upload contacts, and start sending SMS through your Mersal SMS wallet.
WhatsApp: Yes — you can message customers globally (pricing varies by country).
SMS: Currently available for supported countries (for Jordan: Jordanian numbers). International SMS availability depends on coverage and will expand over time.
The Mersal wallet is used for SMS only. You top up your SMS balance, and SMS costs are deducted based on usage across SMS features (campaigns, automations, reminders, etc.).
WhatsApp fees are billed by Meta directly to your connected payment method.
You can recharge your SMS wallet from your Mersal dashboard using the available payment options. Your SMS balance, usage, and deductions are shown clearly in your reports.
Mersal Chatbot allows you to build smart automated conversations for:
You can design flows visually, automate replies, integrate APIs, and track sessions — all without coding.
Yes. Using HTTP tools, your chatbot can:
Every execution is logged for transparency and debugging.
11194 Shmeisani, Amman-Jordan
info@mersalapp.com
+962 (78) 0656922
