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Contacts

Contact Management

All Your Contacts. One Smart System.

Automatically capture, organize, and manage all your customer contacts from SMS and WhatsApp — without manual data entry.

Mersal Contact Management ensures every interaction turns into structured, actionable customer data.

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Automatic Contact Saving

Never lose a customer again. Every interaction is automatically saved to your contact database.

  • Automatically save contacts from incoming, outgoing, and missed calls
  • Capture contacts from SMS and WhatsApp conversations
  • Store phone numbers without manual entry
  • Build a growing customer database effortlessly
  • Ensure every lead is recorded instantly
Contacts
Contacts

Contact Organization

Keep your contact database clean, segmented, and fully under control.

Powerful organization tools include:

  • Contact Lists to group customers by type, service, or campaign
  • Labels & Tags for quick filtering and targeting
  • Blocked Numbers to exclude contacts from services or campaigns
  • Service-level blocking (exclude contacts from specific features)

Perfect for targeted messaging, clean campaigns, and compliance.

Custom Attributes & Smart Control

Go beyond basic contact details and personalize communication at scale.

  • Add custom attributes (name, appointment date, service type, balance, etc.)
  • Personalize messages using dynamic variables
  • Segment contacts based on custom data
  • Power automations, reminders, and campaigns with real context
  • Maintain accurate, up-to-date customer profiles

Built for businesses that need more than just a phonebook.

Contacts
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Features

Features

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