Last updated: JANUARY 2026
This Refund Policy applies to services provided by Mersal Inc., a company incorporated in the United States (“Mersal”, “we”, “us”, or “our”).
By using Mersal’s services, you agree to this policy.
Mersal provides digital, subscription-based, and usage-based messaging services.
Due to the nature of these services:
All payments made to Mersal are non-refundable, except where explicitly stated in this policy or required by applicable law.
Subscription fees are billed in advance
Fees are non-refundable, including unused time or early cancellation
Cancellation stops future billing only
Payments for:
SMS messages
SMS wallet balances and top-ups
Any Mersal-paid usage-based services (if applicable)
are non-refundable once credited or used.
SMS pricing may vary by destination and volume. Charges apply based on usage and/or once messages are submitted to messaging providers.
WhatsApp messaging fees are billed directly by Meta to the customer’s payment method connected during WhatsApp onboarding.
Mersal does not collect WhatsApp message fees on Meta’s behalf.
As a result, Mersal cannot refund WhatsApp messaging fees billed by Meta.
Any disputes or refunds related to WhatsApp messaging fees must be handled according to Meta’s billing policies and the customer’s payment provider terms.
Refunds will not be issued for:
Messages blocked or rejected by Meta or carriers
Template rejections
Recipient opt-outs or blocks
Incorrect numbers or unreachable devices
For SMS billed by Mersal, charges may apply once messages are submitted to messaging providers, even if final delivery is unsuccessful due to reasons outside Mersal’s control.
If offered:
No refund applies during trial usage
Once paid services begin, this policy applies
Refunds may be granted at Mersal’s sole discretion only for:
Verified duplicate charges
Confirmed billing errors caused by Mersal systems
Approved refunds may take 5–10 business days.
Mersal does not refund:
Meta WhatsApp fees (billed by Meta)
Telecom carrier fees (where applicable)
Payment processor fees
No refunds will be issued if:
Accounts are suspended for policy violations
Spam, abuse, or illegal activity is detected
Unused SMS wallet balances may be forfeited.
Initiating a chargeback without contacting support may result in:
Immediate account suspension
Service termination
This policy may be updated periodically. Continued use constitutes acceptance.