SMS Setup Guide with Mersal: How to Set Up Sender ID and Start Sending SMS
This SMS Setup Guide explains how businesses can prepare SMS messaging inside Mersal, request an SMS Sender ID, upload supporting documents, recharge their wallet, review SMS pricing, and get ready to send SMS campaigns from one platform.
SMS is still one of the most reliable communication channels for businesses that need to reach customers quickly. It can be used for announcements, reminders, offers, updates, confirmations, and follow-up messages.
With Mersal, businesses can manage SMS communication from the same platform they use for WhatsApp Business API, contacts, automation, reports, and customer communication workflows.
In this guide, we’ll walk through the basic SMS setup process inside Mersal, including how to open the SMS setup page, request a Sender ID, prepare your wallet, and understand SMS pricing before sending campaigns.
Table of Contents
- What is SMS setup in Mersal?
- What you need before starting
- Step 1: Open SMS setup
- Step 2: Enter your SMS Sender ID
- Step 3: Upload supporting documents
- Step 4: Submit your Sender ID request
- Step 5: Recharge your SMS wallet
- Step 6: Review SMS pricing
- What happens after SMS setup?
- Why use Mersal for SMS?
What Is SMS Setup in Mersal?
SMS setup in Mersal is the process of preparing your business account to send SMS messages using a registered Sender ID.
A Sender ID is the name that appears to customers when they receive an SMS from your business. Instead of receiving a message from a random number, customers can recognize your business name directly in the SMS sender field.
Through Mersal, your business can request a Sender ID, upload the required supporting documents, recharge SMS balance, and later send SMS campaigns or reminders from your account.
If you are still setting up your Mersal account for the first time, you can also read our full guide here: How to Get Started with Mersal.
What You Need Before Starting
Before starting the SMS setup process, it is better to prepare a few business details and documents. This helps reduce delays and makes the Sender ID request easier to review.
- An active Mersal account.
- Your business name and contact information.
- The Sender ID name you want customers to see.
- A valid supporting business document.
- Enough wallet balance to send SMS messages after activation.
- A clear understanding of the SMS price for your target country.
Important: Your Sender ID should represent your business clearly. Avoid using unrelated names, unclear abbreviations, or names that customers may not recognize.
Step 1: Open SMS Setup
To begin, log in to your Mersal account and go to your profile settings. Under the channels section, open the SMS setup area.
This section is where you can manage your SMS Sender ID setup and prepare the information needed to activate SMS sending for your business.
Step 1: Open the SMS setup area inside your Mersal account.
Step 2: Enter Your SMS Sender ID
The next step is to enter your preferred Sender ID. This is the name customers will see when your business sends SMS messages.
For example, if your business name is “Mersal”, your Sender ID can be “Mersal” so customers immediately recognize the message source.
Mersal also shows an SMS preview so you can understand how the Sender ID may appear before submitting the request.
Tip: Use a Sender ID that is short, recognizable, and clearly connected to your business identity.
Step 3: Upload Supporting Documents
To support your SMS Sender ID request, you may need to upload a business document that proves your relationship to the business name.
In the supporting documents section, choose the document type and upload the proof document required for review.
This helps confirm that the Sender ID belongs to your business and reduces the risk of misuse.
Step 2: Upload the supporting business document required for Sender ID review.
Step 4: Submit Your Sender ID Request
After entering the Sender ID and uploading the supporting document, review the information one more time.
When everything looks correct, click the request button to submit your Sender ID request for review.
Once submitted, the request will be reviewed before your business can start using that Sender ID for SMS sending.
- Check that the Sender ID is spelled correctly.
- Make sure the uploaded document is clear.
- Confirm that the document matches your business identity.
- Submit the request and wait for review.
Step 5: Recharge Your SMS Wallet
After preparing your Sender ID setup, your business should make sure there is enough wallet balance available for sending SMS messages.
Mersal allows you to purchase wallet packages depending on your expected usage. You can choose a package that matches your campaign size or communication needs.
Your SMS balance will be used when you send SMS campaigns, reminders, or other SMS messages through Mersal.
Step 3: Recharge your Mersal wallet with the package that fits your SMS usage.
Step 6: Review SMS Pricing
Before sending SMS messages, it is important to review the SMS pricing for the country you want to target.
SMS prices can vary by country, so businesses should check the pricing table before running campaigns. This helps you estimate campaign cost and manage wallet balance more accurately.
Step 4: Review SMS pricing by country before sending campaigns.
Note: SMS pricing may differ depending on the destination country. Always review the latest pricing inside Mersal before sending large campaigns.
What Happens After SMS Setup?
Once your Sender ID is approved and your wallet is ready, you can start using SMS as part of your business communication workflow.
- Send SMS campaigns to selected contact lists.
- Use SMS for reminders and updates.
- Combine SMS with WhatsApp Business API communication.
- Manage contacts from one place.
- Track message activity and performance reports.
- Use automation to support follow-ups and scheduled communication.
If your business also wants to connect WhatsApp, you can follow our full guide here: WhatsApp Business API Onboarding with Mersal.
Why Use Mersal for SMS?
Mersal helps businesses manage SMS as part of a larger communication system. Instead of treating SMS as a separate tool, Mersal connects it with your contacts, campaigns, automation, reporting, and WhatsApp Business API setup.
| Feature | How It Helps Your Business |
|---|---|
| SMS Sender ID | Helps customers recognize your business when they receive SMS messages. |
| Wallet Packages | Allows you to recharge balance and control SMS spending. |
| Contact Management | Helps you organize customer numbers and send targeted campaigns. |
| Campaigns | Allows your business to send SMS messages to selected audiences. |
| Reports | Helps you monitor activity, usage, and communication performance. |
| WhatsApp and SMS Together | Gives your business more than one communication channel from the same platform. |
Final Thoughts
SMS setup in Mersal is designed to help businesses start sending SMS messages in a more organized and professional way.
By requesting a Sender ID, uploading the required supporting documents, recharging your wallet, and reviewing pricing, your business can prepare for SMS campaigns, reminders, and customer updates.
Mersal brings SMS together with WhatsApp Business API, contacts, automation, campaigns, and reports, making it easier for businesses to manage communication from one place.
Ready to Set Up SMS with Mersal?
Sign in to your Mersal account, request your SMS Sender ID, recharge your wallet, and start building your customer communication workflow with SMS, WhatsApp, contacts, automation, and reports.