Answer every customer the second they ask.
Build no-code chatbots that reply instantly, qualify leads, track orders and book appointments — then hand off to your team the moment a human is needed. Try the demo on the right.
Conversations that run themselves.
A chatbot is an automated conversation that greets customers, answers common questions and guides them to what they need — instantly, around the clock. Build it once on a visual canvas, and it handles the routine so your team can focus on the rest.
Instant, 24/7
Customers get answers the moment they message — at midnight, on weekends, during a rush.
No code needed
Drag blocks to build flows. No developers, no waiting on a technical team.
Knows when to escalate
Routine handled by the bot; anything sensitive handed straight to a human.
From idea to live bot in an afternoon.
Pick a trigger
Start a flow on a keyword, a menu tap, or whenever a new chat begins.
Design the flow
Drag messages, questions and buttons onto the canvas and connect them.
Add the logic
Branch on answers, set working hours, tag contacts and route conversations.
Go live
Publish in a click. The bot replies instantly and hands off to your team when needed.
Customer says “hi” or taps the menu
“Hi! How can I help you today?”
Track order · Pricing · Talk to agent
Outside working hours? Notify the team
Build by dragging, not coding.
See the whole conversation on one visual canvas — every message, button and branch. Change a path in clicks and publish instantly.
Everything to automate the conversation.
No-code flow builder
Drag blocks to build and reorder conversations on a visual canvas.
Keyword triggers
Kick off the right flow when a customer types a word or phrase.
Buttons & menus
Guide people with quick replies and structured list menus.
Conditions & branching
Send different paths based on answers, tags or the time of day.
Human handoff
Escalate to a live agent in the shared inbox the moment it matters.
Pairs with campaigns
Combine automations with your WhatsApp broadcasts and templates.
Put it to work across the journey.
Lead capture
Qualify new enquiries and collect details before a rep ever replies.
FAQ deflection
Answer the same questions instantly so your team stops repeating itself.
Order tracking
Let customers check status and delivery without waiting in a queue.
Appointment booking
Offer slots, confirm and remind — all inside the chat.
After-hours cover
Keep responding when the office is closed, then follow up in the morning.
Re-engagement
Restart stalled conversations and recover abandoned carts automatically.
Automations are included — you only pay for messages.
Build as many chatbots and flows as you like on your plan. You pay only for the WhatsApp messages they send, at cost.
Estimate with the calculatorLet your business answer for itself.
Start free today, or talk to Mersal about designing your first automated flow.