Ecommerce updates

Keep every order in the loop

Send order, shipping and delivery updates automatically, and let customers ask “where’s my order?” any time.

Start free Talk to Mersal
How it works
1
Order placed A confirmation goes out the moment they buy.
2
Auto updates Shipping and delivery updates send themselves.
3
Support on tap Customers track and ask, right inside the chat.
The challenge

“Where’s my order?” is the #1 support question

Anxious customers flood your inbox for updates you could send automatically. Mersal keeps every order informed, and answers status questions on tap — right in WhatsApp.

Fewer worried messages, happier buyers.
What you get

Everything this solution needs

Order notifications

Confirmation, shipping and delivery, automatically.

Catalog in chat

Share products and let customers browse and buy.

Auto-reply on status

Answer “where’s my order?” instantly, any time.

One place for replies

Handle questions and issues in a shared inbox.

Powered by Mersal

The Mersal products behind this solution

WhatsApp Business API Auto-Reply Chatbots Inbox & Teams

Keep every customer informed

Automate order updates and cut support load.

Ecommerce updates

Keep every order in the loop

Send order, shipping and delivery updates automatically, and let customers ask “where’s my order?” any time.

Start free Talk to Mersal
How it works
1
Order placed A confirmation goes out the moment they buy.
2
Auto updates Shipping and delivery updates send themselves.
3
Support on tap Customers track and ask, right inside the chat.
The challenge

“Where’s my order?” is the #1 support question

Anxious customers flood your inbox for updates you could send automatically. Mersal keeps every order informed, and answers status questions on tap — right in WhatsApp.

Fewer worried messages, happier buyers.
What you get

Everything this solution needs

Order notifications

Confirmation, shipping and delivery, automatically.

Catalog in chat

Share products and let customers browse and buy.

Auto-reply on status

Answer “where’s my order?” instantly, any time.

One place for replies

Handle questions and issues in a shared inbox.

Powered by Mersal

The Mersal products behind this solution

WhatsApp Business API Auto-Reply Chatbots Inbox & Teams

Keep every customer informed

Automate order updates and cut support load.