Mersal helps businesses in the UAE manage customer communication on WhatsApp — campaigns, two-way conversations, chatbots, automations and a shared team inbox — in Arabic and English, on the official WhatsApp Business Platform.
Businesses in the UAE often serve customers in Arabic and English — sometimes in the same conversation. Mersal's templates, chatbots and shared inbox work in both, so one number can serve your whole audience.
Everything below runs on the same global Mersal platform — the country pages simply help you find the right starting point for your market.
Broadcast approved template messages to saved audiences and track results.
Explore WhatsApp campaignsGet on the WhatsApp Business Platform through the official Meta flow.
Read the onboarding guideCreate, submit and manage approved message templates for every use case.
Learn about templatesMultiple agents on one number, with assignment and conversation history.
Explore the team inboxTrigger the right message automatically — replies, follow-ups and schedules.
Explore automationsTurn clicks into conversations with forms, quick links and lead capture.
Explore lead captureSee deliveries, replies and campaign performance in one dashboard.
Explore WhatsApp Business APIHospitality, real-estate, retail and service teams across the Emirates rely on messaging for bookings, viewings, order updates and support — Mersal keeps the campaigns and every reply in one shared workspace.
The same official journey applies in every market — no separate country setup.
Sign up and set up your workspace — your team, your brand, your senders.
Go through the official Meta onboarding: business verification, phone number and display name.
Create message templates for campaigns and notifications and submit them for approval.
Send campaigns, automate follow-ups and handle every reply in the shared team inbox.
Full details, requirements and approval steps are in the WhatsApp Business API onboarding guide
Yes — agents reply in either language from the same shared inbox, and message templates can be created in both languages.
Yes — the shared team inbox supports multiple agents on one number, with conversation assignment, so distributed teams work together without forwarding phones.
Yes. Mersal is a global platform built on the official WhatsApp Business Platform, and businesses in United Arab Emirates can onboard through the same official flow and message customers in Arabic and English.
Yes. You can send campaign broadcasts using approved message templates, target saved audiences, and track delivery from the campaign dashboard.
Yes. The shared team inbox lets several agents work the same WhatsApp number, with conversation assignment and full history.
Yes. Templates, chatbots and the inbox all work in Arabic and English, including right-to-left layouts.
Onboarding follows the official Meta process: verify your business, connect a phone number, set your display name, then get message templates approved before campaigning.
Yes. Mersal provides APIs so messaging can connect with your existing systems and workflows — contact the team to discuss your integration.
Create your account, connect your number through the official onboarding flow, and send your first campaign.
Mersal helps businesses in the UAE manage customer communication on WhatsApp — campaigns, two-way conversations, chatbots, automations and a shared team inbox — in Arabic and English, on the official WhatsApp Business Platform.
Businesses in the UAE often serve customers in Arabic and English — sometimes in the same conversation. Mersal's templates, chatbots and shared inbox work in both, so one number can serve your whole audience.
Everything below runs on the same global Mersal platform — the country pages simply help you find the right starting point for your market.
Broadcast approved template messages to saved audiences and track results.
Explore WhatsApp campaignsGet on the WhatsApp Business Platform through the official Meta flow.
Read the onboarding guideCreate, submit and manage approved message templates for every use case.
Learn about templatesMultiple agents on one number, with assignment and conversation history.
Explore the team inboxTrigger the right message automatically — replies, follow-ups and schedules.
Explore automationsTurn clicks into conversations with forms, quick links and lead capture.
Explore lead captureSee deliveries, replies and campaign performance in one dashboard.
Explore WhatsApp Business APIHospitality, real-estate, retail and service teams across the Emirates rely on messaging for bookings, viewings, order updates and support — Mersal keeps the campaigns and every reply in one shared workspace.
The same official journey applies in every market — no separate country setup.
Sign up and set up your workspace — your team, your brand, your senders.
Go through the official Meta onboarding: business verification, phone number and display name.
Create message templates for campaigns and notifications and submit them for approval.
Send campaigns, automate follow-ups and handle every reply in the shared team inbox.
Full details, requirements and approval steps are in the WhatsApp Business API onboarding guide
Yes — agents reply in either language from the same shared inbox, and message templates can be created in both languages.
Yes — the shared team inbox supports multiple agents on one number, with conversation assignment, so distributed teams work together without forwarding phones.
Yes. Mersal is a global platform built on the official WhatsApp Business Platform, and businesses in United Arab Emirates can onboard through the same official flow and message customers in Arabic and English.
Yes. You can send campaign broadcasts using approved message templates, target saved audiences, and track delivery from the campaign dashboard.
Yes. The shared team inbox lets several agents work the same WhatsApp number, with conversation assignment and full history.
Yes. Templates, chatbots and the inbox all work in Arabic and English, including right-to-left layouts.
Onboarding follows the official Meta process: verify your business, connect a phone number, set your display name, then get message templates approved before campaigning.
Yes. Mersal provides APIs so messaging can connect with your existing systems and workflows — contact the team to discuss your integration.
Create your account, connect your number through the official onboarding flow, and send your first campaign.