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Refund Policy

Last updated: January 2026

This Refund Policy applies to services provided by Mersal Inc., a company incorporated in the United States (“Mersal”, “we”, “us”, or “our”).

By using Mersal’s services, you agree to this policy.

1. General Policy

Mersal provides digital, subscription-based, and usage-based messaging services.

Due to the nature of these services: All payments made to Mersal are non-refundable, except where explicitly stated in this policy or required by applicable law.

2. Subscriptions

  • Subscription fees are billed in advance
  • Fees are non-refundable, including unused time or early cancellation
  • Cancellation stops future billing only

3. SMS Wallet & Usage-Based Fees (Mersal Charges)

Payments for:

  • SMS messages
  • SMS wallet balances and top-ups
  • Any Mersal-paid usage-based services (if applicable)

are non-refundable once credited or used.

SMS pricing may vary by destination and volume. Charges apply based on usage and/or once messages are submitted to messaging providers.

4. WhatsApp Business API Fees (Meta Charges)

WhatsApp messaging fees are billed directly by Meta to the customer’s payment method connected during WhatsApp onboarding.

  • Mersal does not collect WhatsApp message fees on Meta’s behalf.
  • As a result, Mersal cannot refund WhatsApp messaging fees billed by Meta.
  • Any disputes or refunds related to WhatsApp messaging fees must be handled according to Meta’s billing policies and the customer’s payment provider terms.

5. Message Delivery & Failures

Refunds will not be issued for:

  • Messages blocked or rejected by Meta or carriers
  • Template rejections
  • Recipient opt-outs or blocks
  • Incorrect numbers or unreachable devices

For SMS billed by Mersal, charges may apply once messages are submitted to messaging providers, even if final delivery is unsuccessful due to reasons outside Mersal’s control.

6. Free Trials

If offered:

  • No refund applies during trial usage
  • Once paid services begin, this policy applies

7. Exceptional Refunds

Refunds may be granted at Mersal’s sole discretion only for:

  • Verified duplicate charges
  • Confirmed billing errors caused by Mersal systems

Approved refunds may take 5–10 business days.

8. Third-Party Fees

Mersal does not refund:

  • Meta WhatsApp fees (billed by Meta)
  • Telecom carrier fees (where applicable)
  • Payment processor fees

9. Policy Violations & Termination

No refunds will be issued if:

  • Accounts are suspended for policy violations
  • Spam, abuse, or illegal activity is detected

Unused SMS wallet balances may be forfeited.

10. Chargebacks

Initiating a chargeback without contacting support may result in:

  • Immediate account suspension
  • Service termination

11. Policy Changes

This policy may be updated periodically. Continued use constitutes acceptance.

12. Contact

billing@mersalapp.com