Bring every WhatsApp conversation into one place your whole team can work from — route chats to the right department, assign them to agents, reply together with saved responses, and see who’s handling what in real time.
A shared inbox turns one busy WhatsApp number into a real team workspace. Conversations are routed to the right team, assigned to a specific agent, and visible to everyone who should see them — so nothing is missed, nothing is answered twice, and every customer reaches the right person.
Every chat across your numbers in a single inbox the whole team works from.
Each conversation has an owner, a team and a status — no more “who’s got this?”.
Roles decide who sees and does what, so agents only handle what’s theirs.
Bring your WhatsApp numbers into one shared inbox for the whole company.
Group agents into departments like Sales and Support, each with its own numbers and hours.
Give each member a role — from Chat Agent to Super Agent — with the right permissions.
Assign chats, use quick replies, and hand off seamlessly — all in real time.
Route a chat to a team or assign it to an agent in one click — with live Assigned / Unassigned views.
Filter by WhatsApp number and team so everyone sees only what matters to them.
Tag conversations as leads, orders or support and mark them active or resolved.
Find any conversation by contact, number, team or assignment in seconds.
Open a new chat from a contact with an approved template, pre-assigned to an agent.
Reassign between agents and teams without losing any history or context.
Start from ready-made role templates or build your own, then organize agents into teams with their own numbers, managers and business hours.
An inbox operator who can view and handle only the conversations assigned to them.
2 membersAn inbox-only operator who can view conversations, reply, and send approved templates.
1 memberManages one or more teams without org-wide access — can view, assign and reassign.
1 memberCan fully operate Mersal’s messaging workflows — WhatsApp, SMS, Inbox, campaigns and templates.
1 memberBuild a custom role and toggle exactly what it can do across every part of Mersal.
Group agents, assign numbers and set business hours per team.
Save your best responses once and drop them into any chat by typing # — with the customer’s details filled in automatically.
Operational metrics scoped to your teams — volumes, response times and per-agent workload.
The shared inbox and team tools are part of Mersal. Add agents and teams as you grow — pick the plan that fits.
See plansBring every conversation together and reply as a team — free to start.
Bring every WhatsApp conversation into one place your whole team can work from — route chats to the right department, assign them to agents, reply together with saved responses, and see who’s handling what in real time.
A shared inbox turns one busy WhatsApp number into a real team workspace. Conversations are routed to the right team, assigned to a specific agent, and visible to everyone who should see them — so nothing is missed, nothing is answered twice, and every customer reaches the right person.
Every chat across your numbers in a single inbox the whole team works from.
Each conversation has an owner, a team and a status — no more “who’s got this?”.
Roles decide who sees and does what, so agents only handle what’s theirs.
Bring your WhatsApp numbers into one shared inbox for the whole company.
Group agents into departments like Sales and Support, each with its own numbers and hours.
Give each member a role — from Chat Agent to Super Agent — with the right permissions.
Assign chats, use quick replies, and hand off seamlessly — all in real time.
Route a chat to a team or assign it to an agent in one click — with live Assigned / Unassigned views.
Filter by WhatsApp number and team so everyone sees only what matters to them.
Tag conversations as leads, orders or support and mark them active or resolved.
Find any conversation by contact, number, team or assignment in seconds.
Open a new chat from a contact with an approved template, pre-assigned to an agent.
Reassign between agents and teams without losing any history or context.
Start from ready-made role templates or build your own, then organize agents into teams with their own numbers, managers and business hours.
An inbox operator who can view and handle only the conversations assigned to them.
2 membersAn inbox-only operator who can view conversations, reply, and send approved templates.
1 memberManages one or more teams without org-wide access — can view, assign and reassign.
1 memberCan fully operate Mersal’s messaging workflows — WhatsApp, SMS, Inbox, campaigns and templates.
1 memberBuild a custom role and toggle exactly what it can do across every part of Mersal.
Group agents, assign numbers and set business hours per team.
Save your best responses once and drop them into any chat by typing # — with the customer’s details filled in automatically.
Operational metrics scoped to your teams — volumes, response times and per-agent workload.
The shared inbox and team tools are part of Mersal. Add agents and teams as you grow — pick the plan that fits.
See plansBring every conversation together and reply as a team — free to start.
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