Where to find it
Go to Audience → Contacts → Merge candidates. The page has two tabs: Merge candidates and Merge history.
The page will usually be empty at first. That’s normal.
Review a suggestion, step by step
1
Open Merge candidatesGo to Audience → Contacts → Merge candidates to see the pairs Mersal suggests.
2
Compare the two contactsMersal shows both contacts side by side, so you can check they’re the same person.
3
Choose which one to keepKeep one of the two. Conversations, labels and lists move to the contact you keep.
4
Or dismiss the suggestionIf they’re different people, dismiss it and the two contacts aren’t merged.
What happens when you merge
Conversations, labels and lists move to the contact you kept.Opt-outs and blocks keep the strictest setting from either contact. If either one had opted out, the contact you keep stays opted out.
Undo a merge within 30 days
1
Open Merge historyIt’s the second tab on the same page.
2
Find the mergeMerges you made and merges Mersal made automatically are both listed.
3
Undo itYou can undo a merge within 30 days.
Automatic merges
When the match is certain, Mersal merges for you. Certain means exactly one contact has that phone number and nothing conflicts. Automatic merges appear in Merge history, and you can undo them the same way.
Who can do what
Key takeaways
Mersal suggests merges. You compare, keep one, or dismiss.Conversations, labels and lists move to the contact you keep, and the strictest opt-out and block settings apply.Every merge, including automatic ones, can be undone within 30 days.
Frequently asked questions
Was this helpful?
Still need help?
The Mersal team can review your setup and guide you through the next step.
Contact Mersal Support