One inbox for every conversation
Instead of messages living on one person’s phone, every reply lands in a shared inbox where your team can see, assign and answer together.
Assign and own conversations
Assign a conversation to an agent so ownership is clear. Everyone can see status, and nothing gets answered twice or missed.
Quick replies and saved responses
Save your most common answers as quick replies and insert them in a tap — consistent, fast responses for repeat questions.
Roles and reporting
Set roles so the right people have the right access, and use reports to track volumes, response times and team performance.
Key takeaways
Every conversation lands in one shared inbox.Assign for clear ownership; quick replies for speed.Roles and reports keep the team aligned.
Frequently asked questions
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